At Navadda, we strive to provide high-quality products and services to meet your expectations. However, we understand that situations may arise where you may require a refund. This Refund Policy outlines the conditions and process for requesting refunds.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

1. Damaged or Defective Products:
   If the product you received is damaged, defective, or not as described, you are eligible for a full refund or replacement.
2. Incorrect Order Delivery:
   If the product delivered does not match your order, you can request a refund or exchange.
3. Order Cancellation:
   • If you cancel your order before it has been processed for delivery, you are eligible for a full refund.
   • If the order has already been dispatched, you may still request a refund, but return shipping costs may apply.
4. Non-Delivery of Items:
   If your order fails to arrive within the stated delivery timeframe (excluding circumstances beyond our control), you are eligible for a refund.
5. Unopened Products:
   Products returned unopened, in their original condition, and within the specified return period may qualify for a refund.

Conditions for Refunds

1. Proof of Purchase:
   Refund requests must be accompanied by a valid receipt or order confirmation.
2. Return Timeframe:
   Refund requests must be made within 14 days of receiving the product.
3. Exclusions:
   • Perishable goods, such as fresh groceries, cannot be refunded unless they arrive damaged or defective.
   • Products not returned in their original packaging or condition may not qualify for a full refund.
   • Items on final sale or marked "non-returnable" are not eligible for refunds.

How to Request a Refund

To request a refund, follow these steps:

1. Contact Customer Support:
   • Email us at support@navadda.com with your order details and reason for the refund request.
2. Provide Proof:
   Attach any necessary documentation, such as photos of damaged products, proof of delivery issue, or a copy of your receipt.
3. Return the Product (if applicable):
   • For physical returns, our customer service team will provide instructions, including the return address and any applicable shipping labels.
   • Ensure the product is securely packaged to avoid further damage during transit.
4. Refund Processing:
   • Once we receive and verify the returned product or review your case, we will process the refund.
   • Refunds are typically processed within 5-10 business days to your original payment method.

Refund Options

Refunds may be issued in one of the following forms:

1. Original Payment Method: The amount will be credited back to your debit/credit card, PayPal, or other payment methods used during purchase.
2. Store Credit: You may opt to receive a refund in the form of Navadda store credit for future purchases.

Exceptions and Special Cases

1. Subscription Services:
   • Refunds for subscriptions are limited to unused portions of the subscription period.
   • Partial refunds may be issued for cancellations within a specific timeframe.
2. Force Majeure:
   Refunds may not be available for delays or disruptions caused by events outside our control (e.g., natural disasters, strikes).
3. Discretionary Decisions:
   Navadda reserves the right to evaluate refund requests on a case-by-case basis.

Contact Information

For any questions about our Refund Policy or to initiate a refund request, please contact us at support@navadda.com

Thank you for shopping with Navadda! We are committed to ensuring a seamless and satisfactory experience for all our customers.