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1. What is NavAdda?
NavAdda is an online grocery store serving customers across Belgium. We offer a wide range of fresh produce, pantry staples, beverages, household essentials, and much more—all delivered right to your doorstep. Enjoy the convenience of grocery shopping from the comfort of your home!
2. Where does NavAdda deliver?
NavAdda delivers to all locations within Belgium. Whether you are in a major city or a smaller town, we ensure your groceries are delivered quickly and safely.
3. Is there a delivery fee?
We offer free delivery for orders of 50 EUR or more and up to 20kg. For orders below 50 EUR, a small delivery fee will be applied at checkout, which varies depending on your location and weight.
4. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team via email at support@navadda.com, or by filling out the contact form on our Contact Us page. Our team is available from 9 AM to 6 PM, Monday to Friday.
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5. How do I place an order?
6. Can I schedule my delivery?
As of now, it depends on our delivery partner, which is normally within 24-72 hours after the order confirmation
7. How long does delivery take?
Most orders are delivered within 2-3 days. However, delivery times may vary depending on your location and the time the order was placed. We recommend placing your orders early for delivery within 2 days.
8. Can I track my order Status?
Yes, once your order is confirmed, you can track your order status from the website.
9. What happens if I’m not home when my order is delivered?
If you're not available to receive the delivery, our delivery partner will either leave the package at a secure location (as specified by you during checkout) or attempt a second delivery. If this is not possible, you can contact our delivery partner to our support.
10. What should I do if my order is late or missing?
If your order hasn't arrived within the expected time frame, please contact us at support@navadda.com or via the contact form, and we will assist you in tracking the order or resolving any issues.
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11. What payment methods does NavAdda accept?
We accept a variety of payment methods including:
All transactions are secured and encrypted for your safety.
12. Are there any discounts or promotions available?
Yes, we regularly offer discounts and special promotions. To stay updated, sign up for our newsletter or follow us on social media. You can also find current deals under the “Special Offers” section on our website.
13. How can I use a discount code?
To use a discount code, simply enter the code at checkout in the designated “Promo Code” field. The discount will be applied to your order total.
14. Is there a minimum order amount?
No, there is no minimum order amount to place an order. However, to enjoy free delivery, your order must be 50 EUR or more.
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15. What types of products does NavAdda offer?
16. Are the products fresh and high quality?
Yes, we guarantee the freshness and quality of our products. Our team carefully selects items from trusted suppliers to ensure you receive the best. If you're ever unsatisfied with a product, please reach out to our customer service team.
17. What happens if an item I ordered is out of stock?
If an item in your order is out of stock, we will notify you and provide suitable alternatives whenever possible. You can choose to accept the replacement, wait for the item to be restocked, or receive a refund for the unavailable item.
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18. Can I return or exchange items?
For health and safety reasons, we do not accept returns on food items unless they are damaged or defective. If you receive a damaged or incorrect product, please contact us within 24 hours of delivery, and we will arrange for a replacement or refund.
19. How do I request a refund?
To request a refund, please contact our support team with your order number and details of the issue. We will process the refund within 3-5 business days once the issue has been confirmed.
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20. Do I need an account to place an order?
While you can browse our site without an account, creating an account allows you to track orders, save your shopping preferences, and enjoy a faster checkout process.
21. How can I update my account information?
To update your account details, log in to your NavAdda account, click on "My Account," and make changes to your personal information, delivery addresses, or payment methods.
22. Is my personal information secure?
Yes, NavAdda prioritizes your privacy and security. All personal and payment information is encrypted and stored securely. For more details, please review our Privacy Policy.
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23. Does NavAdda offer a loyalty program?
We are currently working on a loyalty program where customers can earn points on purchases and enjoy exclusive benefits. Stay tuned for more updates!
24. Can I modify or cancel my order?
You can modify or cancel your order up until it has been processed for delivery. To make changes, contact us at support@navadda.com or through the live chat on our website.
