Ashoka Chutney Mint

How do I register as a seller?

To register, click on the "Sign Up" button, fill in your details, and verify your account via email.

How do I register as a seller?

To register, click on the "Sign Up" button, fill in your details, and verify your account via email.

What is NavAdda?

NavAdda is an online grocery store serving customers across Belgium. We offer a wide range of fresh produce, pantry staples, beverages, household essentials, and much more—all delivered right to your doorstep. Enjoy the convenience of grocery shopping from the comfort of your home!

What are the fees for selling?

Our platform charges a small commission on each sale. There are no upfront listing fees.

What are the fees for selling?

Our platform charges a small commission on each sale. There are no upfront listing fees.

Where does NavAdda deliver?

NavAdda delivers to all locations within Belgium. Whether you are in a major city or a smaller town, we ensure your groceries are delivered quickly and safely.

How do I upload products?

Log in to your seller account, go to the "Upload Products" section, and fill in the product details and images.

How do I upload products?

Log in to your seller account, go to the "Upload Products" section, and fill in the product details and images.

Is there a delivery fee?

We offer free delivery for orders of 50 EUR or more and up to 20kg. For orders below 50 EUR, a small delivery fee will be applied at checkout, which varies depending on your location and weight.

How do I handle customer inquiries?

You can manage customer inquiries directly through our platform's messaging system, ensuring quick and efficient communication.

How do I handle customer inquiries?

You can manage customer inquiries directly through our platform's messaging system, ensuring quick and efficient communication.

How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team via email at support@navadda.com, or by filling out the contact form on our Contact Us page. Our team is available from 9 AM to 6 PM, Monday to Friday.

How do I place an order?

Browse products, add items to cart, proceed to checkout, provide delivery address and payment details, confirm your order.

Can I schedule my delivery?

As of now, it depends on our delivery partner, which is normally within 24-72 hours after the order confirmation.

How long does delivery take?

Most orders are delivered within 2-3 days. Delivery times may vary depending on your location and the time the order was placed.

Can I track my order status?

Yes, once your order is confirmed, you can track your order status from the website.

What happens if I’m not home when my order is delivered?

If you are not available, our delivery partner may leave the package at a secure location or attempt a second delivery.

What should I do if my order is late or missing?

If your order has not arrived, contact support@navadda.com or use the contact form and we will assist you.

What payment methods does NavAdda accept?

We accept Visa, MasterCard, PayPal, Bancontact, and Bank transfers. All transactions are secured and encrypted.

Are there any discounts or promotions available?

Yes, we regularly offer discounts and special promotions. Check our newsletter or Special Offers section.

How can I use a discount code?

Enter the discount code at checkout in the Promo Code field. The discount will be applied automatically.

Is there a minimum order amount?

No minimum order amount is required. Free delivery applies to orders above 50 EUR.

What types of products does NavAdda offer?

NavAdda offers spices, pantry essentials, snacks, and specialty Indian grocery ingredients.

Are the products fresh and high quality?

Yes, we guarantee freshness and quality by sourcing products from trusted suppliers.

What happens if an item I ordered is out of stock?

We will notify you and provide alternatives, allow waiting for restock, or issue a refund.

Can I return or exchange items?

Food items cannot be returned unless damaged or defective. Contact us within 24 hours for support.

How do I request a refund?

Contact support with your order number and issue details. Refunds are processed within 3-5 business days.

Do I need an account to place an order?

You can browse without an account, but creating one allows faster checkout and order tracking.

How can I update my account information?

Log in to your account, go to My Account, and update personal info, addresses, or payment methods.

Is my personal information secure?

Yes, all personal and payment information is encrypted and securely stored.

Does NavAdda offer a loyalty program?

We are currently working on a loyalty program. Stay tuned for updates.

Can I modify or cancel my order?

You can modify or cancel your order until it has been processed for delivery. Contact support for changes.