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Frequently asked question

Can I modify or cancel my order?

You can modify or cancel your order until it has been processed for delivery. Contact support for changes.

Does NavAdda offer a loyalty program?

We are currently working on a loyalty program. Stay tuned for updates.

Is my personal information secure?

Yes, all personal and payment information is encrypted and securely stored.

How can I update my account information?

Log in to your account, go to My Account, and update personal info, addresses, or payment methods.

Do I need an account to place an order?

You can browse without an account, but creating one allows faster checkout and order tracking.

How do I request a refund?

Contact support with your order number and issue details. Refunds are processed within 3-5 business days.

Can I return or exchange items?

Food items cannot be returned unless damaged or defective. Contact us within 24 hours for support.

What happens if an item I ordered is out of stock?

We will notify you and provide alternatives, allow waiting for restock, or issue a refund.

Are the products fresh and high quality?

Yes, we guarantee freshness and quality by sourcing products from trusted suppliers.

What types of products does NavAdda offer?

NavAdda offers spices, pantry essentials, snacks, and specialty Indian grocery ingredients.

Is there a minimum order amount?

No minimum order amount is required. Free delivery applies to orders above 50 EUR.

How can I use a discount code?

Enter the discount code at checkout in the Promo Code field. The discount will be applied automatically.

Are there any discounts or promotions available?

Yes, we regularly offer discounts and special promotions. Check our newsletter or Special Offers section.

What payment methods does NavAdda accept?

We accept Visa, MasterCard, PayPal, Bancontact, and Bank transfers. All transactions are secured and encrypted.

What should I do if my order is late or missing?

If your order has not arrived, contact support@navadda.com or use the contact form and we will assist you.

What happens if I’m not home when my order is delivered?

If you are not available, our delivery partner may leave the package at a secure location or attempt a second delivery.

Can I track my order status?

Yes, once your order is confirmed, you can track your order status from the website.

How long does delivery take?

Most orders are delivered within 2-3 days. Delivery times may vary depending on your location and the time the order was placed.

Can I schedule my delivery?

As of now, it depends on our delivery partner, which is normally within 24-72 hours after the order confirmation.

How do I place an order?

Browse products, add items to cart, proceed to checkout, provide delivery address and payment details, confirm your order.

How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team via email at support@navadda.com, or by filling out the contact form on our Contact Us page. Our team is available from 9 AM to 6 PM, Monday to Friday.

Is there a delivery fee?

We offer free delivery for orders of 50 EUR or more and up to 20kg. For orders below 50 EUR, a small delivery fee will be applied at checkout, which varies depending on your location and weight.

Where does NavAdda deliver?

NavAdda delivers to all locations within Belgium. Whether you are in a major city or a smaller town, we ensure your groceries are delivered quickly and safely.

What is NavAdda?

NavAdda is an online grocery store serving customers across Belgium. We offer a wide range of fresh produce, pantry staples, beverages, household essentials, and much more—all delivered right to your doorstep. Enjoy the convenience of grocery shopping from the comfort of your home!

Shop Indian Groceries Online in Belgium

Craving home-style Indian flavours in Belgium? Open Navadda and fill your cart with trusted brands, fresh staples, and everyday kitchen must-haves — delivered to Brussels, Antwerp, Ghent, and nearby cities.

Serving Now

Belgium 🇧🇪

*T&C Applicable

About navadda

Your Trusted Destination For Authentic Indian Groceries

Ever wondered where to find authentic Indian spices in your city?

Looking for fresh paneer and desi snacks delivered to your home?

Craving traditional Indian sweets but can't find a local store?

Experience The True Taste of Home

At navadda, we bring the vibrant flavors and rich heritage of India straight to your kitchen. Discover an extensive selection of top-quality Indian products, featuring thousands of daily essentials and specialty items from premium grocery and masala brands like Everest, MDH, Catch, Suhana, Badshah, Aashirvaad, Tata Sampann, Haldiram's, Amul, Patanjali, India Gate, Daawat, Kohinoor, Maggi, Bikano, Ashoka, and TRS.

From premium spices, lentils, and fresh produce to personal care items and ready-to-eat meals, we carefully curate our inventory to ensure you never miss the taste of home. We bridge the gap by offering premium South Asian groceries with unmatched convenience.

Our mission is simple: to make authentic desi products accessible to everyone. Experience a seamless online shopping journey, competitive pricing, and fast, reliable doorstep delivery tailored to fit your busy lifestyle.

Driven by a passion to serve the community, navadda has grown into a trusted platform for thousands of families. We are constantly expanding our reach to bring a comprehensive supermarket experience—both online and offline—closer to you.

Whether you're planning a festive feast or simply stocking up your pantry with everyday staples, navadda is here to fulfill all your grocery needs with just a few clicks.